How do I update my payment information?

You may update your account information by calling our Customer Care Department on 1.866.GoPetplan (1.866.467.3875). We do however require 10 days notification of the change prior to the next transaction date. If we do not receive your request within this 10 day period, the account that we currently have on file will be drafted/debited.

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I am on a monthly payment plan. When will the payments be drafted/debited out of my account?

If you are set up for an automatic monthly payment plan, the payments will be drafted/debited on the anniversary date of the effective date of your policy each month. For example; if the policy effective date was January first (1st), all payments will be automatically drafted on the first (1st) of each month.

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Can I alter my billing date?

You can change the date on which payments will be drafted/debited from your account by calling the Customer Care Department on 1.866.GoPetplan (1.866.467.3875)

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What payment methods do you accept?

For your convenience, we will accept the following methods of payment:

• Paid in full by check, money order or credit card.
• Monthly payment plan using auto debit, where the premiums are taken directly out of your checking account on the anniversary date of the effective date of your policy each month.
• Monthly payment plan using a credit or debit card, where the payment is automatically charged to your credit or debit card on the anniversary date of the effective date of your policy each month.
• We accept VISA, MasterCard and American Express. Monthly credit and debit card payments are subject to an additional monthly $2 processing fee. Monthly auto debit payments are subject to a monthly $1 fee. To get a quick no obligation quote click here.

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Can I pay by payroll deduction?

Yes. Many employers now offer pet insurance as a voluntary benefit where the payment comes straight out of your pay check. If you are interested in this option please call Customer Care on 1.866.GoPetplan (1.866.467.3875) and give us the name and contact details of your employer and we will contact them. Alternatively ask your employer to contact us directly to arrange for us to offer Petplan policies to all of your company's employees. To get a quick no obligation quote click here.

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If my policy has been cancelled due to non payment can my policy be reinstated?

We may cancel your policy if you fail to pay the premium when due. In such a case you will be provided with notice of our intent to cancel by mail. In such a case you will be provided with at least ten (10) days notice of our intent to cancel by mail. If you do not respond to this written notice within the allocated time frame your policy will be cancelled. Should you wish to continue insuring your pet with Petplan you will have to complete a new application and any condition that occurred during the period that your policy had lapsed will be treated as pre existing under the new policy. To get a quick no obligation quote click here.

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