Filing a claim with Petplan is easy. Simply:
1) Log in to your policyholder account
2) Print a personalized, pre-filled claim form, barcoded for fast processing
3) Complete and sign the form as directed
4) Fax, email us at claims(at)gopetplan(dot)com or mail your claim to us
5) Remember to include your paid itemized receipts + medical records release form
If this is your pet’s first claim, please sign and forward a copy of the Medical Record Release Form to all veterinarians (including specialist and emergency vets) that your pet has visited for at least the past two years (or for as long as you have had your pet).
For fastest processing, please fax your completed claims submission to 1-866-599-4654.
If you prefer to submit your claim to us by mail, please send your claim form, original vet invoice(s) and supporting documentation to Claims Department, Petplan, 1 International Plaza, Suite 140, Philadelphia, PA 19113. Please remember to make copies of your completed claim form and supporting invoices for your own records.