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Payment questions

  • What payment methods do you accept?

  • Payments may be made by credit card (VISA, MasterCard, American Express and Discover) or  debit card.  For your convenience, we offer annual, quarterly or monthly payment plans. Annual payment plans may be also be paid by check or money order. Please note that monthly and quarterly payment plans are subject to a $2.50 payment processing fee for each individual transaction or installment.

  • Can I save money by paying annually?
  • Yes! You can save up to $27.50 on your Petplan policy by choosing to pay your annual premium in full.
  • How do I update my payment information?
  • You may update your payment information online by logging into your policyholder account and clicking on account details > manage payment details. You may also update your account information by calling to speak to one of our Happiness Managers at 1-866-467-3875. We require 10 days notification prior to your next transaction date to ensure the card previously held on file is not charged.
  • I am on a monthly payment plan; when will my credit/debit card be charged?
  • If you select a monthly payment plan for your policy, your first and last month’s premiums will be charged to your card at the time of purchase. For months two through 11, your credit/debit card will be charged on the same day of the month as your policy effective date. No payment will be collected in the final month of your policy term. Your policy will automatically renew, at which point your first and last month’s premiums for your renewing annual policy will be charged to your account.
  • I am on a quarterly payment plan; when will my credit/debit card be charged?
  • If you select a quarterly payment plan, your credit/debit card will be charged for three months at the time of purchase, and every three months on the same day of the month as your policy effective date.
  • How do I renew my policy?
  • For your convenience, and your pet’s continuous protection, your Petplan policy will renew automatically at the end of your annual policy term. If you are on a monthly payment plan, your first and last month’s premium will be charged at the time of renewal.  For months two through 11, your credit/debit card will be charged on the same day of the month as your policy effective date. No payment will be collected in the final month of your policy term.
  • Can I change my billing date?
  • Yes! If you would prefer a different automatic billing date for your Petplan policy premium, we’d be happy to help. Simply email Customer Care, or call 1-866-467-3875 to speak to one of our Happiness Managers and specify your preferred billing date. Please note that we must have your request at least 15 days prior to your originally scheduled payment date to ensure your request is processed prior to your payment being collected.
  • Can I change my payment plan?
  • Yes! We understand that your budget needs may change from time to time, and so as a service to you we offer the option to change your payment plan (annual, quarterly or monthly) for your Petplan policy. Simply email Customer Care, or call 1-866-467-3875 to speak to one of our Happiness Managers. Please note that we must have your request at least 15 days prior to your originally scheduled payment date to ensure your request is processed prior to your payment being collected.
  • What happens if I move?
  • Because pet insurance is regulated state-by-state, we are required to issue a new policy with a new 12-month term if you move to a different state. For your convenience, any unused premium from your previous policy will be transferred to your new policy.  Any remaining premium payments due will be applied to the card we currently have on file. If you would like to update your address with us, please go to "manage contact details" in your policyholder account. 
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The information contained in this website is for illustrative purposes only and coverage under any pet insurance policy is expressly subject to the conditions, restrictions, limitations, exclusions and terms of the policy documentation issued by the insurer. Availability of this program is subject to each state's approval and coverage may vary by state.

Pet insurance policies are issued by AGCS Marine Insurance Company and administered by Fetch Insurance Services, LLC (Fetch Insurance Agency, LLC in Michigan), d/b/a Petplan (Petplan Insurance Agency, LLC in California). AGCS Marine Insurance Company, a member of the Allianz Group, is rated A+ by A.M. Best (2011).

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