Background + practice
Since the age of 15, Kristen Hoffman has been working in the veterinary field. She started as a volunteer, then while studying at the Delaware Valley College of Science & Agriculture, she realized the balance of veterinary medicine and management was her perfect niche. Today, she has more than 15 years of experience, including 5 in her current role as Hospital Administrator at Veterinary Specialty and Emergency Center (VSEC), a 24-hour multi-specialty referral and emergency small animal hospital in Bucks County, PA.
In 1994, Dr. Robert J. Orsher opened the doors to the Veterinary Specialty and Emergency Center (VSEC), with the goal to bring board-certified specialists from multiple disciplines under one roof to practice as a cohesive team. It has grown to two locations, with board-certified specialists in every specialty, offering leading-edge medicine while working closely with pet owners and their referring veterinarians to ensure the highest level of communication and care.
Kristen takes an active role in professional development, both her own and those of her colleagues, overseeing and organizing quarterly CE for vets and techs at VSEC’s two locations. She has been instrumental in helping Veterinary Emergency & Specialty Practice Association (VESPA) grow from its beginning (serving as vice president from 2006-2010) and in 2007, she co-founded the Tri-State Veterinary Specialty Management Association (TVSMA). She is also a member of the Veterinary Specialty Practice Alliance (VSPA), Veterinary Hospital Managers Association (VHMA), and served as the Practice Management Section Chair of the Pennsylvania Veterinary Medical Association’s Scientific Program Committee in 2012.
At home, she is “mom” to Prince Leland Fairfax of Blue Bell (Leland), a Domestic Shorthair orange tabby rescue who loves to be the life of the party and shows his happiness with his loud voice – and by drooling excessively when he purrs!
Why her nomination stood out
Kristen’s nomination was thoughtful, informative and heartfelt, which makes sense given that it came from a reliable source – from one of her colleagues at VSEC. The nomination described exactly the type of practice manager any animal hospital would love to have – and one that any pet parent would be glad to have on her side: “She dedicates so much of herself to our hospital and genuinely cares about each and everyone one of VSEC's 200+employees. She is always there for us with a smile on her face. Her attention to detail is exceptional, and every issue is dealt with has been handled with grace and tactfulness.” – Holly Q., co-worker
In her words
Describe your biggest accomplishment and how it has positively impacted your practice:
“The project management of the design/build and move into our new 21,000SF hospital in 2011, and subsequent strategic planning of our Vision, Mission and Core Values with our ownership team has been my biggest career accomplishment. Moving from a 5,000SF facility into a practice of our current size with cutting-edge medical equipment and expansion of our services, board-certified doctors, support and supervisory staff has allowed the practice to offer exceptional care to our patients and support to our referring veterinarians, as well as providing many jobs to our community and career growth opportunities to our team.”
What do you love most about your job?
“I love the variety- there is no ‘typical’ day in the life of my job. I love that in the course of a day, I could be talking about our linear accelerators QA with a physicist, coaching a manager on how to handle an interpersonal issue between staff members while complying with labor laws, delivering a resolution to a client about a concern with their visit, planning a CE budget with our financial manager, presenting policy updates and sharing success stories at a meeting with 100 team members, or speaking with a vendor’s CEO about how their product is affecting workflow in our practice. I love that this career affords me the opportunity to interface with every aspect of practice management and every team member – from the owning specialty clinician to housekeepers – to learn from their experiences and build a strong team.”
A bit of fun
Favorite role model? My mentor and practice owner, Dr. Robert Orsher
Favorite travel destination? Coronado Island, CA
Favorite famous four-legged friend? Tuna, the adorable rescue dog starring in tunameltsmyheart.com!