petplan pet insurance reviews: see who's barking about us!
Why do pet parents rate our pet insurance the best for their dogs and cats? We pawed through pet insurance reviews to sniff out what people are really saying about us. Read "tails" from real Petplan policyholders here – and see for yourself why we’re North America’s best-loved dog and cat health insurance provider!
wag-worthy customer service
“When we got our puppy (“our baby”) one year ago, we purchased pet insurance through Petplan. We never dreamed we would be using his insurance so soon. Due to an unexpected illness and complications we had to utilize our insurance coverage. The customer service that we received at Petplan has been exceptional. They have been willing to help us better understand our plan and claim processing through this difficult time. They always ask how Parker is doing and have helped ease our financial concerns. We would like to thank them for the excellent customer service they have given to us. We would recommend Petplan insurance to anyone.”
– Elizabeth H.
“We have a Lab named Bosco who was recently diagnosed with cataracts in both eyes. This was something that really surprised us knowing how young he was. I have to say that I am very happy with the outcome of working with Petplan. When you call them a live person answers the phone and helps you. That is great in itself but then there’s the very quick response time from submitting the claim to cutting our check. Thank you Petplan for the excellent service. I would recommend this to anyone looking for good pet insurance. We have been very pleased with everything.”
“Not long after I took my feisty little 5-month-old kitten home, I learned she had asthma and would need medication for the rest of her life. She once developed bladder stones and has had the occasional little kitty cold. Petplan has handled the claims professionally and promptly, and their staff has consistently been friendly and supportive. Because the asthma meds are established now, I usually receive my claim check in just a few days! Their website is easy to use, and they are just plain happy people. I offer an unconditionally positive recommendation.”
– Debra S.
simple, straightforward coverage
“I chose Petplan for our Lab mix Malta because we travel to Ontario, Canada regularly and I knew Petplan would cover her even out of the country. I’m so thankful I did. She hurt her hip jumping off the dock into the water this summer and they covered her care. My claims are always handled quickly and easily. I would definitely recommend Petplan to every pet owner. They are reasonably priced and provide outstanding coverage.”
– Krista M.
“I had debated on getting pet insurance in the past but unfortunately had not when Bailey tore her tendon. Two days after the $3,000+ surgery I decided I needed to get insurance. Petplan was the only company that would cover her tearing her other knee. I thought we were in the clear until a month and a half ago Bailey picked up a slight limp – she had torn her other tendon. This was my first time having to make a claim and it went rather well. Petplan was rather quick about processing the whole thing. Everything was covered but my deductible. Customer service has also been friendly and prompt, both in my initial plan set-up and with my claim.”
– Heather S.
freedom to afford the best vet care
“Our cat Jasper has had urinary tract problems from a young age, and this time it reached emergency levels. Thanks to Petplan, we were able to get him all the help he needed as soon as he needed it without having to worry if we could afford it. They also make it so we can get him his prescription food to keep it from happening again. And if surgery is necessary, they’ll cover that too! Thank you Petplan for letting us give our cat the very best. You don’t know how much we appreciate it.”
– Joshua S.
“We would like to send our deepest gratitude to Petplan for their quick and professional handling of our claim. Our dog Silver had a sudden attack of bloat – gastric dilatation-volvulus (GDV) – and needed immediate surgery. It was quite serious and Silver had to spend several days in the pet hospital post-surgery in case of complications. We’re happy to report that Silver has fully recovered and is doing remarkably well. Happy to also report that Petplan covered our expenses, minus our deductible, just as they state and we received payment within two weeks of our claim. Petplan is providing a valuable service by allowing pet owners to never deny the medical attention required in times of life threatening situations. As we all know the cost of these emergencies is very high and we could not have done it alone. Thank you so much Petplan!”
– Robin & Rosetta W.
“No one wants to have an ill pet, but when you start out with a puppy... illness is the furthest thing from your mind! My first insured was a new pup, Hendrix. He suffered early on with two bouts of kennel cough, resulting in multiple courses of medication and x-rays. Now at 1 1/2 years old, Hendrix started having seizures. Very scary stuff! We saw our regular vet and were then referred to a neurologist. His recommendation was to start seizure medication and do an MRI. For everyone's peace of mind, there was a need to rule out a tumor. Every claim I have made so far to Petplan was processed without delay and payment received within two weeks! MRI is expensive, I was so distraught because of the cost. For my peace of mind, I submitted a prior approval for the MRI. Petplan once again came through... I never could have had it done without their fantastic reimbursement. Hendrix has a sister, Joplin, and she is insured as well. Yesterday we added our third and final pup Tyler to our pack. I purchased insurance for him today. I will never own another animal without Petplan insurance.”
– Linda S.
“Our Lab puppy Brody was limping. Next thing we know he was having surgery for patella luxation! A few weeks after surgery I was holding a check for $1,700 for the surgery, then another check for $500 for pre-op visits and x-rays! Currently Brody is taking three different medications in order to manage his conditions, and Petplan covers that, too!”
– Robin C.
“When our kitty, Honey Bee, was exposed to a lily this summer, she had to spend three days in the hospital for treatment to avoid organ damage. Petplan made the claims process so easy that we could focus on her treatment! The treatment worked perfectly and she made a full recovery! Petplan saved us over $1,700! They even called us to check to make sure we received the check and to see how Honey Bee’s recovery was progressing. My husband and I are thrilled with Petplan!”
– Amanda Z.
“My 2 1/2 year old Labrador Retriever just underwent his second knee surgery to repair a cruciate tear on his right knee. My first concern was whether a second surgery would be covered so I called Petplan and they said we would be covered with no problem. Thank goodness we were covered because, unfortunately, there were complications with this surgery. My Lab ended up with an infection in his knee so we have been back to the vet and to an emergency vet more than we should have. Each time I faxed my claim along with the necessary documentation to Petplan and each time a check was in the mail within one to two weeks. To date, our expenses for this last surgery have exceeded $3,700 and Petplan has reimbursed me with no questions asked. It has been a stressful three weeks since my boy’s initial surgery. However, thanks to Petplan, the financial stress was relieved and we have been able to completely focus on our dog’s recovery.”
– Kathy P.
“We adopted Fat Tony from our local pound, and before we even took him home we had him on a Petplan policy. Maybe six months after we adopted him, we found out he has diabetes and requires two shots of insulin per day. We spent over a thousand dollars in two days on his testing and hospitalization – our entire budget for the vacation we were leaving on two weeks later! Not only did Petplan reimburse us, but also expedited the payment so we would have it before we left.”
– Kate L.
“Our dog, Mikey, ate something he shouldn’t have several years ago. This episode cost me $4k and I worried that I wouldn’t be able to provide surgery without going broke if it happened again. I bought Petplan a week later. Here we are, three years later, and Mikey did it again. I downloaded the Petplan app to my phone, sent pictures of the bills from the vet office and received payment with absolutely no hassle two and a half weeks later. Petplan took care of getting the medical records from my veterinarian so quickly and easily that I didn’t even realize it had happened. I was SO RELIEVED when I saw via the app that my claim had been processed and the check was on the way. I was even more excited to receive the check so quickly. My vet was pleasantly surprised. She was not familiar with Petplan but had heard horror stories about other insurance companies. She knows about Petplan now! Buying that policy was one of the best decisions I’ve ever made.”
– Beth H.
best loved pet insurance
“My current Lab Riley has been insured through Petplan since he was 2 months old. In September he will be 7. I can’t say enough about this company. Riley is ruled by his stomach like most Labs and 80% of his claims have stemmed from getting into trouble eating something.”
– JoAnne K.
“Our cat of 9 years who traveled the world with us was diagnosed with cancer in July. Petplan has made a difficult situation a bit easier as we go through the chemotherapy program. Their service reps are knowledgeable and compassionate. They pay claims very fast. We wish our human health insurance system worked this well!”
– Steven G.
“We have two cats insured with Petplan. The older one, Tripoli, was 15 when we got her from the shelter in early 2010 and had had a tough life. It had left her with only one tooth (a lower canine) and three feet. Despite all this Petplan insured her for a very reasonable amount. Strangely, she turned out to be the healthy one. Our other cat, Mr. Fuzzi (born around 2000), was adopted in early 2008 while I was serving in Germany with U.S. Forces there. It was at the German shelter I first heard about pet health insurance, and I insured him with a German insurance company until we moved back to the U.S. A quick look at reviews convinced me Petplan was the best available, so he was insured with Petplan when we returned. I could not have been more correct.”
– Nathan A.
“Back in January, my 8-month-old kitten’s eye all of a sudden became cloudy. Eye issues can be quite serious, so off to the vet we went. I had zero issues with Petplan and a check is in the mail. I always recommend pet insurance and Petplan to everyone I meet. You just don't know what is going to happen. Even to an indoor cat!”
– Kelly R.
affordable peace of mind
“The reason I chose Petplan is because they are one of the few plans that cover congenital abnormalities, and we got to choose the percentage of coverage that best fit our budget. A little over $40.00 a month is well worth the peace of mind knowing that if something unexpectedly happens, he will be covered. Their customer service is OUTSTANDING. We even received a courtesy call asking how Checkers was doing. WOW... an insurance company that cares! We recommend Petplan to everyone we talk to!”
– Sandy F.
“I am on a fixed income and find it easier to pay a small fee each month that I can include in my budget, rather than a huge payment for a single incident. I am unable to pay a thousand dollars for labs & x-rays, and would have been tempted to deny treatment because of the expense, and Brandi surely would have died! Brandi and I work as volunteer fundraisers for the local Humane Society. Brandi goes with me everywhere for she is a Medical Alert Service Dog. Petplan insurance has given me the confidence to take Brandi anywhere we need to go, knowing that she is protected in the event of an emergency. Pet insurance saves lives!”
– Loreli E.
“If something should ever happen, I know I can take our cats to our vet and not worry about paying for their care. A huge relief, especially on a fixed income. It's so worth it to have that stress off my shoulders. The policies are very affordable, I did lots of research before choosing them. There is not one company out there than can touch Petplan. They are the VERY BEST. I Love You ALL! Thank YOU for your care and concern during stressful health times.”
– Deborah B.
partners in pet health
“I did all the things that I should or shouldn’t do to try to prevent bloat, but I didn’t really know about the symptoms other than the stomach getting bloated. One weekend, I finally read my issue of fetch! magazine that had been on the table for a few days or so. The timing couldn’t have been better. Had I not studied over the symptoms, I probably would have lost my almost 6-year-old German Shepherd. I was about ready for bed when I noticed Rocky was retching. I almost dismissed it as just a tummy ache. I remembered the article that I had read a few hours earlier. My dog was panting and drooling, and he isolated himself in one of the bedrooms (he never does that). This prompted me to check his stomach. I noticed a softball-sized lump on his side. When we arrived to the vet about 40 minutes later, he was so bloated he looked pregnant. So, had it not been for your magazine and for my vet and her staff, we would have lost our sweet friend way too soon!”
– Deborah L.