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Telephone

Call 1-866-467-3875 toll free. Our Pet Insurance Advisers are all licensed insurance producers and will answer any questions you may have.


Customer Care Center Hours
Monday - Friday 8:00am - 10:30pm (EST)
Saturday 8:30am - 8:30pm (EST)
Sunday 10:00am - 6:00pm (EST)
Memorial Day, May 27 8:00am - 6:30pm (EST)

Email
Click here to send us an email, or if you would like an immediate answer to your question try looking through our FAQs.

Mail
Please send any letters, claim forms, veterinary medical records or any other documents to: Petplan, 1 International Plaza, Suite 140, Philadelphia, PA, 19113

Fax
Please send any faxes to 1-866-599-4654. 
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