petplan payment frequently asked questions

Payment questions

What payment methods do you accept?

Payments may be made by credit card (VISA, MasterCard, American Express and Discover) or debit card. For your convenience, we offer annual, quarterly or monthly payment plans. Annual payment plans may be also be paid by check or money order. Please note that monthly and quarterly payment plans are subject to a payment processing fee for each individual transaction or installment.

Can I save money by paying annually?

Yes! You can save if you choose to pay your Petplan policy in full.

How do I update my payment information?

You may update your payment information online by logging into your policyholder account and clicking on account details > manage payment details. You may also update your account information by calling to speak to one of our Happiness Managers at 1.866.467.3875. We require 10 days notification prior to your next transaction date to ensure the card previously held on file is not charged.

I am on a monthly payment plan; when will my credit/debit card be charged?

If you select a monthly payment plan for your policy, you will be charged one month of premium for your first payment, plus any applicable taxes or fees.

For months two through 11, your credit/debit card will be automatically charged on the same day of the month as your policy effective date. If you started your policy at the end of the month the due date may vary between the 28th and the 1st of the month, depending on the number of days in the month. There are generally 30 days between each monthly payment due.

Your policy will automatically renew every 12 months, at which point you will be charged your new monthly payment amount; however your renewal date and policy term will stay the same.

I am on a quarterly payment plan; when will my credit/debit card be charged?

If you select a quarterly payment plan, your credit/debit card will be charged for three months at the time of purchase, and every three months on the same day of the month as your policy effective date.

How do I renew my policy?

For your convenience, and your pet’s continuous protection, your Petplan policy will renew automatically at the end of your annual policy term and you will be automatically charged on your renewal date. Your renewal date and policy term will stay the same.

Can I change my billing date?

If you would prefer a different automatic billing date for your Petplan policy premium, email Customer Care, or call 1.866.467.3875 to speak to one of our Happiness Managers.

Can I change my payment plan?

Yes! We understand that your budget needs may change from time to time, and so as a service to you we offer the option to change your payment plan (annual, quarterly or monthly) for your Petplan policy. Simply email Customer Care, or call 1.866.467.3875 to speak to one of our Happiness Managers. Please note that we must have your request at least 15 days prior to your originally scheduled payment date to ensure your request is processed prior to your payment being collected.

What happens if I move?

Because pet insurance is regulated state-by-state, we are required to issue a new policy with a new 12-month term if you move to a different state. For your convenience, any unused premium from your previous policy will be transferred to your new policy. Any remaining premium payments due will be applied to the card we currently have on file. If you would like to update your address with us, please go to "manage contact details" in your policyholder account.