privacy policy

At Petplan we value our relationship with our policyholders and we believe strongly in protecting your privacy. Please read this Privacy Policy carefully to learn more about the ways in which we use and protect your personal information. This Privacy Policy outlines what types of non-public personal information is collected, to whom it may be disclosed and how that information is used.

We want you to fully understand our privacy practices and therefore, in addition to this Privacy Policy, there are number of questions within the FAQ section of our website that will allow you to fully evaluate our practices and answer any questions that you may have.

By accessing the Petplan website you agree to the following Privacy Policy. The terms of the Privacy Policy, may change from time to time without notice to you unless required by law.

If you do not agree with the terms and conditions outlined in this Privacy Policy, please do not use this site. Your continued use of the website is considered acceptance of the Privacy Policy We do review our privacy policies and practices periodically and may modify or remove portions of the Privacy Policy. To make sure that you are aware of the most recent Privacy Policy you should review this page periodically. This Privacy Policy applies only with respect to the information that we collect on this site and not to any information that Petplan collects through other methods or sources.

Non-public personal information that Petplan may collect about you includes but is not limited to:
  • Information received from you either on-line, (such as through our website or our app) on the phone or by mail, facsimile or by any other means, such as your name, address, age, telephone number, social security number, assets, income, payment information or beneficiaries.  It is possible that some of this information may be deemed to be “personal information,” which means data that can be used to identify you such as your name, address, Social Security number, e-mail address, or telephone number.
  • Information regarding your transactions with us and or our affiliates such as policy coverage, premium, and payment history.
  • Information from a consumer reporting agency or veterinary medical provider such as your credit history or your pet’s medical records.
  • When it comes to using our website or our app certain information may be collected from you automatically when you access and use the website or our app, including through cookies, web beacons, web server logs and other means.  This information may include: your name, shipping address, billing address, e-mail address, telephone number or any other identifier that can be used on its own or with other information to identify, contact or locate you, usage data (such as the unique number of visitors we receive, what pages are visited most often, and the navigation preferences and characteristics of our visitors.  The website and app may also access metadata and other information associated with other files stored on your device
Information Petplan may disclose about you:
  • Petplan will not disclose any personal information with respect to a client except as is necessary in order to provide products or services to that client or otherwise as may be required or permitted by law.  Although unlikely, sometimes claims information may include medical or health-related information about human beings also referred to as Protected Health Information (“PHI”), which is regulated and protected under the Health Insurance  Portability and Accountability Act of 1996 (“HIPAA”).  As such, whether it is PHI claim information or Nonpublic Personal Information (“NPI”) or Personally Identifiable Information (“PII”), the use of such information may be regulated by HIPAA, the Gramm-Leach-Bliley Act (“GLBA”), the Fair Credit Reporting Act (“FCRA”) or other federal and state privacy and information security laws.  In that case we may share such information only with entities that agree to protect the privacy and security of such data as required by law.
  • Petplan may disclose non-public information about you to our affiliates in order to meet your needs and to provide you with information regarding products and services offered by our affiliates. Petplan affiliates include but are not limited to our insurance carrier, our actuarial consultants, and others with whom we have joint marketing agreements that help us market our products.
  • The type of information Petplan may disclose about you to our affiliates includes but is not limited to, identification information, account balance information, payment history, your pet’s medical history and any other relevant information that you provide to Petplan on your enrollment form or through any other means. Our affiliates are bound by similar privacy policies to ours to ensure that your privacy is protected.
  • Petplan does not disclose your non-public information to nonaffiliated third parties except as permitted or required by law or if authorized by you personally.
  • By enrolling your pet in the Petplan program, you consent to our sharing of this information among our affiliates in order to offer you the best possible level of care.
How Petplan uses your non-public information:
  • Petplan relies on the non-public information that you provide to offer you the best level of care available that is tailored to your needs. It allows Petplan to develop new products that better reflect your circumstances and to market those products to you in the most appropriate manner. We may also use information to offer you other products or services, to enhance and improve existing products or services, or to design new ones.
  • Petplan uses your pet’s medical history for a number of reasons including, but not limited to, developing new products and services, supplying you with relevant medical research, administering your policy, processing your claims and underwriting your policy.
Other
  • Applications or other business information may be shared with business contacts such as insurers, business partners, program administrators, managing general agents, insurance producers, insurance brokers, actuaries, accountants, reinsurers and reinsurance brokers and legal counsel to facilitate Petplan’s business objectives. Regulators may also view applications or other business information in carrying out their regulatory responsibilities. Other information may be used in furtherance of Petplan’s routine business activities, including evaluating and underwriting policies, auditing, establishing pricing and other underwriting criteria, evaluating, processing, paying or rejecting claims, and other purposes authorized by law.
  • The information that you provide to us is not sold to third-party data compilation services. From time to time, we may make the postal or e-mail addresses of our customers available to our affiliates whose products or services we think you might find interesting. If you do not want us to share this information, you are given the opportunity to decline, or you may contact us at unsubscribe@gopetplan.com to inform us that you do not want us to share your information in such a manner.
  • For residents of California and Delaware, California Bus. & Prof. Code § 22575 and 6 Del.C. § 1205C seek disclosure of how the website responds to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about their online activities over time and across third-party websites or online services.  Although it is not clear that the statutes apply, we believe that an example might be a browser option allowing you to ask websites not to track you across third-party websites so that they can serve targeted or behavioral advertising to you.  You should not use the website if you desire a “do not track” signal, because the website will not honor it.
  • In addition to the above use, Petplan may share personal information with other companies or individuals outside of Petplan in the following limited circumstances: (a) to satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) to enforce applicable Terms and Conditions of Use, including investigation of potential violations thereof, (c) to fulfill the purpose for which you provide the information; (d) for any purpose disclosed by us when you provide the information; (e) to detect, prevent, or otherwise address fraud, security or technical issues, (f) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets or business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal and other information held by Petplan about our users is among the assets transferred; or (g) to protect against imminent harm to the rights, property or safety of its users, or the public as required or permitted by law.
Petplan’s security and confidentiality procedures:
  • Petplan restricts access to your non-public personal information to Petplan employees and affiliates of Petplan, others who have a need to know that information in order to service a particular account or those that you have granted permission to receive such data through this policy or otherwise. Petplan also maintains physical, electronic and procedural safeguards in compliance with applicable laws and regulations to guard your personal information from unauthorized access, alteration or premature destruction.
  • Important regulatory concerns tied to the Internet, system vulnerabilities, social engineering and the possibility of third-party negligence or malfeasance are all reasons why Petplan cannot guarantee that information will remain absolutely confidential at all times. Although we take precautions to secure your information and apply reasonable safeguards, your own secure best practices and that of any third-parties that you use are also essential to maintaining a secure environment. In addition, to the extent you provide or access information on Petplan’s systems through the use of a password, we encourage you to keep your password confidential and secure, as we cannot be responsible for acts resulting from the unauthorized use of your password or compromises to the security of your computers, networks or systems.  The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the website. The information you share in public areas may be viewed by any user of the website..
  • You have the right to review and correct your personal information in Petplan’s possession, except for information relating to a claim or criminal or civil proceeding. If you have any questions we encourage you to contact us and we will be happy to answer any privacy questions that you may have.
Petplan and children’s privacy
  • This site is not intended for use by children. We do not knowingly solicit information from children nor do we knowingly market our products to children. If we learn that personal information of a child under the age of 13 has been collected, we will delete that information from our systems.
Your choices and opting out
  • When you quote or buy insurance on this site, we collect your e-mail address so that we can send you e-mails concerning your transactions with us, and other information we think you'll find useful. Petplan will contact you only if you elect to be contacted. If you choose to receive e-mail messages, Petplan may periodically send you e-mail messages describing updates, new features or promotional offers related to this web site. If you do not wish to receive informational e-mails, the only e-mail messages you will receive from Petplan will be in response to e-mail inquiries that you send us or e-mails regarding policy administration.
  • To ensure you receive our e-mails, our service provider or we may receive confirmations when you open them or click through e-mail links. These confirmations may also show whether your e-mail application supports graphics, so we can tailor our messages to you.
  • At any time, you can “opt-out” of receiving direct mail and marketing material from Petplan and our affiliates, such as product and service updates, by following the instructions included in your e-mail or by sending a reply stating your request, and we will make the requested changes.
Petplan policy and site content
  • This site was designed to provide you with helpful information about our company's products. Information presented throughout the site is subject to policy terms conditions. In the unlikely event that there is any discrepancy between any information on this site and an actual insurance policy, the terms, conditions and limitations of our insurance policy will govern.
  • Nothing on this website is intended or should be construed as a solicitation or offer to sell insurance products in any jurisdiction in which we are not properly licensed.
Website security
  • Petplan has a number of security measures in place to ensure that your data is secure and encrypted. We use an industry standard SSL (Secure Socket Layer) encryption, to allow for the encryption of sensitive personal information such as name, address, credit card and bank account information you may be requested to provide online. If you are using a security-enabled web browser such as Microsoft Internet Explorer 2.0 or better, or Netscape Navigator 2.0 or better, the information you transmit to us is encrypted. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Although Petplan strives to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us or from our online products and services. These transmissions are undertaken at your own risk. Once we receive your personal information, however, we will endeavor to maintain its security on our systems.
  • Petplan’s website undergoes daily website security tests through McAfee, a dedicated security technology company, and is a part of the Norton Secured Site Program, powered by Verisign, an identity and authentication security service. We want to make sure that your information is protected and that you are given the reassurance that every commercial effort is being made to make purchases through our website as safe as possible.
  • Like many commercial Internet sites, the Petplan website uses "Cookies". "Cookies" are files we place in your computer's browser to store your preferences relating to our website, and to display information specific to you and may be used for targeted online advertising by Petplan and third party merchants on third party websites. To opt-out from our marketing platform’s persistent cookies click here. (please note that if you delete your cookies or switch to a different browser you will have to repeat this procedure). Use of the cookies by the marketing platforms is subject to their privacy policies. If you disable "cookies" on your browser, the site will not remember your preferences and you may not be able to access customized content that has been created for you. Additionally, you may have to manually enter promotional codes and other discount codes as they would have been automatically set as part of your customization. While the "cookie" file enables the site to label you as an individual user, "cookies", operating exclusively, do not reveal to us your e-mail address or other personally identifiable information. Only you can provide that information to us on our website if you choose to do so, or if your browser preferences are set to do so automatically. "Cookies" help us to understand your usage of our website, so we can continually improve its usability. For example, we may use "cookies" to personalize your experience, if you elect for us to do so, by remembering your account username on a log-in page. During the period you are logged into our site, we log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain name, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site) and your activity while using our site.
Links to external websites
  • Petplan has established business relationships with third parties that allow visitors to link directly to sites operated by these third parties. Such links are provided solely for your convenience and are not maintained by or under the control of Petplan. We make no warranties or representations about other Web sites. We recommend that you read the privacy and security policies of these sites.
Contact Petplan
  • If you have any questions after reading this privacy policy or would like further

    information please write to us at:

    Privacy Administration

    Petplan

    3805 West Chester Pike, Suite 240

    Newtown Square, PA 19073

    Telephone: 1.866.467.3875