How to file a pet insurance claim

Petplan Claim Form Instructions And Resources

Log into your Account Portal to file a claim or download a personalized claim form

At Petplan, we understand how stressful it can be to have a sick or injured pet. When one of your four-legged family members isn't feeling up to scruff, the last thing you need is a mountain of paperwork.

That's why at Petplan, we make it easy. Our simple, one page claim form and streamlined processing makes filing a claim for your pet's veterinary expenses a cinch.

What we need to process your claim

If your pet suffers an accident, illness or injury that may be covered by this pet insurance policy, visit a veterinary clinic within forty-eight (48) hours after first noticing clinical sign(s) for treatment, then complete and send to us a claim form describing the loss as soon as practicable but no later than ninety (90) days after the date of treatment.

We will need copies of invoices from the treating veterinary facility showing the treatments administered, the fees charged; and proof of payment (i.e. receipt and/or invoice showing zero balance due). 

In order to assess a claim, we require full medical records from any veterinarian who has treated your pet. Failure to comply with these conditions may result in a claim not being covered.

Pre-authorizing your claim

While pre-authorization isn't needed for your pet to be treated, we do offer it as a service if you're seeking increased financial peace of mind before you commit to an expensive treatment for your pet. 

For pre-authorization of a treatment, you must complete the pre-authorization form located in your online account portal. We cannot pre-authorize or guarantee coverage of a claim by telephone.

Petplan claims app

To make submitting your pet insurance claims even easier, you can also download our free app for Android or iOs devices below:

Google Play store (Android)

Apple Store (iOs)