For more than 280 dog years (or 40 human years) millions of pet parents around the globe have trusted Petplan to protect their four legged kids from unexpected illnesses and injuries. But what truly separates Petplan from the rest of the pack is our commitment not just to our way of doing things, but our why of doing them as well.
The best protection for pets
Nobody knows how to support your pets through sickness and health - and the vet visits in-between - better than Petplan. Our mission is to ensure healthier, longer lives for pets and peace of mind for their people. As the most experienced and most trusted pet insurance provider in the world, we share the passion and pride you have for your pets and your commitment to first-class care.
We don’t just lead the pack when it comes to protecting pets – we blaze paths for others to follow. We continually invent game-changing products and services, and doggedly pursue uncharted opportunities, which is why Petplan was the first pet insurance provider to provide many of the services that separate us from the pack, such as:
- insuring pets of any age, with no policy exclusions for hereditary and chronic condition
- offering paperless claims through a mobile app
- and providing 24/7 customer service hours
What does our pet insurance cover?
We’ve built the industry-leading protection to support pets who outplay the pack and parents who demand a higher pedigree of care.
- standard coverage
- accidents + injuries
- veterinary exam fees
- imaging — mri, cat scan, ultrasound
- diagnostic treatments
- prescription medications
- cancer treatments
- dental treatments (non-routine)
- surgery + rehabilitation
- alternative therapies
- optional coverage
- behavioral therapies
- loss due to theft or straying
- advertising + reward
- boarding kennel fees
- death from illness or injury
- vacation cancellation
We cover hereditary conditions
Many pets will suffer from hereditary conditions during their lifetime. According to the Orthopedic Foundation For Animals, 73% of Bulldogs and 34% of Maine Coon Cats evaluated over 40 years showed signs of hip dysplasia.
But it’s not just purebred cats and dogs who are at risk, either: Mixed-breed friends can inherit costly conditions from their parents, too – and are actually at a higher risk for suffering from a rupture knee ligament than their purebred pals.
While some pet insurance providers either automatically exclude hereditary conditions entirely, or have complicated age limits and restrictions or require you to pay an additional fee, Petplan covers hereditary conditions*
such as hip dysplasia and cruciate ligament ruptures as a standard pet insurance benefit, for pets of any age or breed.
We cover chronic conditions
Petplan covers chronic conditions, even those that affect a pet into old age*
; some other pet insurance providers do not. For many pets, that protection can make all the difference.
When you consider that 30-40% of all pet insurance claims received by Petplan are for chronic conditions that can last beyond 12 months,* it’s easy to see how choosing the right insurance coverage for your dog or cat is one of the most important decisions you can make.
We save you more per vet visit by reimbursing you the cost of the veterinary exam fee
Petplan is one of the only pet insurance providers that reimburses you the costs of the non-routine veterinary exam fees for injuries and illnesses. Without that coverage, you’re on the hook for that cost – which can range from $25-$100 every time you walk in the vet’s door.
We make you smile by covering your pet’s dental injuries and illnesses – including costly periodontal disease. What are the other pet dental benefits?
Petplan’s premium dental coverage provides peace of mind that your pet will always receive top-notch veterinary care should an unexpected dental injury or illness arise, with the unparalleled flexibility to craft a plan that suits your pet best.
Easy claims, expertly assessed
You demand excellence, especially when it comes to caring for your pet. That’s why Petplan employs experienced licensed veterinary professionals at the top of their game to review your claims; they speak the language of your vet and have experience with medical records to ensure you get reimbursed for injuries and illnesses to the full extent of your benefits.
Get reimbursed before the credit card bill arrives
Submit paperless claims from any device – even from your phone in the vet’s office – and enjoy the confidence your claims will be assessed and reimbursed in just days.
We are proud to consistently pay claims within five to 14 days of submitting a completed claim – and often faster if you submit your claims through our free app! See how we handle claims
More than a policy – it’s pride in what we do
As a member of our privileged pack, we provide you with unparalleled access to our in-house Happiness Managers 24 hours a day, 7 days a week to meet the needs of your busy schedule. As pet parents themselves, our Happiness Managers are there to help answer any questions that arise, from submitting a claim to making changes to your policy. From phones to live chat and social media, we’ll be there to help with whatever you need, whenever you might need it.
Give our Happiness Managers a call at 1.866.467.3875.
Protecting your pets with Petplan is rewarding
Top-dog coverage and world-class support isn’t all you get with your pet’s policy. Check out the sweet perks Petplan policyholders get as a part of our prestigious pack:
Our award-winning magazine, fetch!
, is packed with vet-authored tips, heartwarming stories of Petplan-protected pets and paw-picked products we love best. We’ll deliver this gift to your home four times a year to help you stay abreast of the best knowledge for pets. Get a sneak peek
fetch! health newsletter
Get healthy portions of timely advice from expert vets and exclusive deals delivered to your inbox every month. Don’t wait to wait? Subscribe today
Free for policyholders, the PetCoach app gives you 24/7 access to pet docs and experts, so you can always get an answer to your pressing pet health questions.
- Search the PetCoach forum for info, or post your own question! As a Petplan family member, you'll get super-speedy expert answers.
- Start a one-on-one online consultiation with a veterinary professional and enjoy a special discount as part of the Petplan pack.
- Keep tabs on your pet's medical records, prescriptions and upcoming appointments. It's all in one place to make pet health a breeze.
To take advantage of this Petplan perk, download the PetCoach app
, pick Petplan as your insurance provider and enter your pet's policy number, then complete registration and enjoy this treat as part of our commitment to your pet's health!
Pet Rescue Alert
Keep your pet protected with our free and full customizable pet rescue alert
, which helps first responders find your pet as fast as possible in the event of a fire or disaster.
Your friends’ pets deserve great protection, too. Introduce Petplan to a pal and receive a $25 treat when you participate in our Refer-A-Friend Program*