why Petplan

We Put Pets first

The heart of what we do has four paws and a tail. That’s why our mission is to ensure healthier, longer lives for pets and peace of mind for their people.

pet plan insurance
PetPlan insurance offices
Pet Plan Insurance Boardroom
Pet plan insurance service agents
petplan insurance for dogs and cats
pet plan insurance customer desk

leading the pack

We don’t just lead the pack when it comes to protecting pets — we blaze paths for others to follow. We continually invent game-changing products and services, and doggedly pursue uncharted opportunities, which is why Petplan was the first pet insurance provider to offer many member benefits that separate us from the pack, such as:

  • insuring pets of any age, with no policy exclusions for hereditary and chronic conditions
  • offering paperless claims through a mobile app
  • providing 24/7 customer service hours

scoopy + elton,
Petplan protected


the best protection for pets

Anyone can sell pet insurance, but not all policies are equal.
When it comes to your pet's protection, trust the leader of the pack:


  • We reimburse the cost of your vet exam fees.

  • We know that pearly whites are an important part of your pet’s health, so coverage for dental diseases and injuries are included as standard in your policy.

  • We cover hereditary conditions — including hip dysplasia — as standard in your policy.


the pack

  • Exclude vet exam fees from reimbursements even for a covered illness or injury.

  • Exclude periodontal disease from coverage — or do not offer any dental coverage at all.

  • Limit coverage for hip dysplasia or exclude the condition completely.

Petplan protected


pet insurance with a proven pedigree

As the largest and most-trusted pet insurance provider in the world, nobody knows pets better than Petplan. For more than 280 dog years (40 human years), millions of pet parents around the globe have trusted Petplan to protect their four-legged kids.

Our unique products, unparalleled customer service and in-depth knowledge of pet health lie at the heart of why today more veterinarians around the world recommend Petplan as the best pet insurance for dogs and cats.

pack-member perks

Top-dog coverage and world-class support isn't all you get with your pet insurance. Check out the extra member benefits Petplan policyholders get as a part of our pack:

digital tips and treats

Join our digital community of pet lovers! You’ll have access to fetch! emails, blog posts and other digital content packed with vet-authored tips, heartwarming stories and paw-picked products to help keep your pets happy and healthy.

Petplan mobile app

The Petplan app makes submitting claims a snap — literally! Simply upload photos of your invoice and medical records and you're done! You can also use it to find the nearest vet and learn more about the hereditary conditions common in your pet’s breed.


Free for all policyholders, the PetCoach website and mobile app provide 24/7 access to pet docs and veterinary experts, so you can get answers to your pressing pet health questions, keep tabs on your pet’s medical records and manage upcoming appointments.


Helping pets — all pets — is the core of our mission; K-9 police dogs have missions of their own. Police dogs protect and serve communities like yours, but some police departments are unable to budget funds for veterinary care.

That's why Petplan partnered with the National Police Dog Foundation (NPDF) to create the K-9 Health Insurance Fund, which provides annual grants for a year of fully-funded pet insurance for police dogs. This fund sponsors this nose-to-tail protection based on support from Petplan and direct donations from the public — and the number of K-9 policies it provides increases every year the fund increases. When you protect your pets with Petplan, you’re also helping police dogs to stay healthy and ready for action.

enroll today

zeek davis,
Petplan protected


easy claims — expertly assessed

When your pet’s sick, the last thing you want to worry about is a mountain of paperwork, so we’ve made the claims process easy.

Unlike other providers, all of our claims adjusters are licensed, experienced veterinary technicians who speak the language of your vet and understand medical records. This allows us to process your claims swiftly and accurately, usually within 5–14 days, reimbursing you the fullest amount possible.

unparalleled customer service


As a member of our privileged pack, we provide you with unparalleled access to our in-house Happiness Managers 24 hours a day, 7 days a week. As pet parents ourselves, we are available via phone, live chat and social media to help with whatever you need, whenever you need it.

petplan reviews

doggy with perky ears

...We would like to thank them for the excellent customer service they have given to us. We would recommend Petplan insurance to anyone.

Elizabeth H., policyholder since 2016

Vet with kittens

  Petplan allows me to pursue the latest innovations in medicine to provide pets with the very best care.

Ernie Ward, Jr., DVM. Veterinarian, author and owner of Seaside Animal Care, North Carolina.


…Before Petplan, I was enrolled in VPI and I learned the lesson the hard way. It's certainly one of those situations where you get what you pay for.

Sara R., policyholder since 2015

petplan dog lover

With Petplan, I am 100% confident I will always be able to follow my vet’s recommendations for my pets’ health.

Tamar Geller, best-selling author and founder of The Loved Dog™ Center